PHARMAISH Privacy Policy
Your privacy matters to us. This Privacy Policy explains how PHARMAISH collects, uses, stores, processes and protects personal information while providing its technology platform services.
Effective Date
27 May 2026Last Updated
18 July 2026Version
1.1Applicable Law
DPDP Act 2023PHARMAISH operates as a technology facilitation platform connecting users with licensed retail pharmacies. PHARMAISH does not dispense medicines, validate prescriptions, stock pharmaceutical products, or act as a pharmacy.
1. Introduction
Welcome to PHARMAISH Private Limited ("PHARMAISH", "we", "our", or "us"). This Privacy Policy explains how we collect, use, process, disclose, protect, retain and manage personal information when you access or use our website, mobile application, and other technology services.
This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and other applicable legal and regulatory requirements.
By accessing or continuing to use the PHARMAISH Platform, you acknowledge that you have read, understood and agreed to the practices described in this Privacy Policy.
2. Who We Are
PHARMAISH is a healthcare technology platform that facilitates digital connectivity between platform users and independently licensed retail pharmacies.
Our role is limited to providing technology infrastructure that enables users to submit requests and connect with licensed pharmacy partners.
- Technology Facilitation Platform
- Digital Connectivity Provider
- User Account Management
- Platform Support Services
PHARMAISH does not manufacture, stock, dispense, validate prescriptions, prescribe medicines, operate as a pharmacy, or provide medical advice. All pharmaceutical activities remain the responsibility of licensed pharmacies and qualified pharmacists in accordance with applicable laws.
3. Information We Collect
We collect only information that is reasonably necessary for onboarding, account management, identity verification, technology facilitation, customer support and lawful business operations.
| Category | Examples |
|---|---|
| Personal Information | Name, Mobile Number, Email Address |
| Business Information | Retail Pharmacy Name, License Details, Registration Information |
| Technical Information | Device Type, Browser, Operating System, IP Address, Log Files |
| Communication Data | Customer Support Requests, Feedback, Platform Communications |
PHARMAISH does not maintain medical records, diagnosis history or prescription databases. Where technically necessary for routing a user request to a participating licensed pharmacy, prescription-related information is accessed only for that limited purpose and is not retained, analysed or controlled by PHARMAISH except where legally required.
4. Purpose of Data Processing
Personal information is processed solely for legitimate business and legal purposes, including:
- Platform registration and onboarding.
- User authentication and account management.
- Identity verification where required.
- Technology platform operations.
- Customer support and grievance handling.
- System security and fraud prevention.
- Legal, regulatory and compliance obligations.
- Service improvement and operational analytics.
PHARMAISH does not process personal information for purposes inconsistent with this Privacy Policy without obtaining consent where required by applicable law.
5. Technology Platform Disclaimer
PHARMAISH functions exclusively as a technology platform. We do not own, store, manufacture, distribute, prescribe, validate, invoice or dispense medicines.
Medicine availability, prescription verification, pricing, packaging, billing, delivery, returns and all pharmacy-related services are performed solely by independently licensed pharmacy partners.
Healthcare decisions should always be made in consultation with qualified medical practitioners and licensed pharmacists.
6. Data Sharing & Disclosure
PHARMAISH does not sell, rent or commercially trade personal information. Information may be shared only where necessary for platform operations or where legally required.
| Recipient | Purpose |
|---|---|
| Licensed Pharmacy Partners | Order routing and fulfilment |
| Technology Service Providers | Cloud hosting, SMS, payment processing and platform infrastructure |
| Government Authorities | Where disclosure is required by applicable law or regulatory direction |
| Professional Advisors | Legal, compliance and audit requirements where applicable |
All third-party service providers engaged by PHARMAISH are expected to protect personal information in accordance with applicable contractual obligations and relevant laws.
7. Data Security
PHARMAISH is committed to protecting personal information through appropriate technical, administrative and organizational safeguards designed to reduce the risk of unauthorized access, disclosure, alteration, misuse or loss of information.
Reasonable security practices are implemented to protect personal information throughout its lifecycle while it is under our control.
| Security Measure | Description |
|---|---|
| Secure Communication | Encrypted HTTPS connections for data transmission. |
| Access Control | Restricted access to authorised personnel on a need-to-know basis. |
| Infrastructure Security | Protected hosting environments with appropriate monitoring. |
| Authentication | User authentication and controlled administrative access. |
| Operational Monitoring | Continuous monitoring to identify unusual or unauthorised activities. |
8. Data Retention
PHARMAISH retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required under applicable laws and regulatory obligations.
- To maintain user accounts and platform services.
- To resolve customer support requests.
- To comply with taxation, legal and regulatory obligations.
- To investigate fraud, misuse or security incidents.
- To resolve disputes where legally required.
Once retention is no longer required, personal information is securely deleted, anonymised or otherwise disposed of in accordance with applicable law and internal data management practices.
9. Your Privacy Rights
Subject to applicable laws including the Digital Personal Data Protection Act, 2023, users may have the following rights regarding their personal information.
| Right | Description |
|---|---|
| Access | Request access to personal information associated with your account. |
| Correction | Request correction or updating of inaccurate information. |
| Deletion | Request deletion of your personal information, subject to legal obligations. |
| Withdrawal of Consent | Withdraw consent where processing is based on consent, subject to applicable law. |
| Grievance | Contact the Grievance Officer regarding privacy-related concerns. |
10. Account Deletion
Users may request deletion of their PHARMAISH account at any time.
Account deletion requests may be submitted through our dedicated Account Deletion Request page available at:
After successful identity verification, PHARMAISH will process eligible account deletion requests within a reasonable period. Certain information may be retained where required by applicable law, taxation requirements, fraud prevention, dispute resolution or regulatory compliance.
11. Cookies & Similar Technologies
PHARMAISH may use cookies, browser storage and similar technologies to improve website functionality, remember user preferences, analyse performance and enhance security.
Users may configure their browser settings to refuse or delete cookies. Certain website features may not function correctly if cookies are disabled.
12. Third-Party Services
PHARMAISH may engage trusted third-party service providers to support platform operations. Depending on the services used, these providers may include cloud hosting providers, payment gateway providers, communication service providers, analytics providers and other technology partners.
Such service providers receive only the information reasonably necessary to perform their services and are expected to maintain appropriate security and confidentiality measures.
13. Retailer Data Obligations
Retail pharmacies and pharmacists using the PHARMAISH Platform shall access user information solely for lawful order processing and healthcare service facilitation.
Retail partners must maintain the confidentiality of all personal information received through the Platform and shall not use such information for any unauthorized purpose.
- Information shall be used only for legitimate order fulfilment.
- User information shall not be sold, rented, shared or misused.
- Retail partners must comply with all applicable healthcare, privacy and regulatory requirements.
- Any unauthorized disclosure or misuse may result in suspension, termination of platform access and legal action.
14. Data Breach & Incident Management
PHARMAISH maintains internal procedures for identifying, investigating and responding to suspected security incidents involving personal information.
Where required under applicable law, PHARMAISH may notify competent authorities and affected users regarding reportable personal data breaches.
Our teams continuously review and improve administrative, technical and organisational safeguards to enhance information security and reduce risks associated with cyber threats.
15. Policy Updates
PHARMAISH may revise this Privacy Policy from time to time to reflect operational, technological, legal or regulatory changes.
The updated version will always be published on this page together with the latest revision date.
Continued use of the Platform after publication of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy to the extent permitted by applicable law.
16. Contact & Grievance Redressal
If you have any questions regarding this Privacy Policy, your personal information or your privacy rights, please contact us.
| Particulars | Details |
|---|---|
| Company | PHARMAISH Private Limited |
| Grievance Officer | Authorised Representative |
| grievance@pharmaish.com | |
| Privacy Queries | privacy@pharmaish.com |
| Support | support@pharmaish.com |
| Website | www.pharmaish.com |
17. Final Consent
By accessing, browsing or continuing to use the PHARMAISH Platform, you acknowledge that you have read, understood and agreed to this Privacy Policy.
Where consent is required under applicable law, your continued use of the Platform shall constitute such consent to the extent permitted by law.
If you do not agree with this Privacy Policy, you should discontinue use of the Platform and its services.
PHARMAISH Private Limited
Technology Platform for Responsible Healthcare Access
Version: 1.1 | Effective Date: 27 May 2026 | Last Updated: 18 July 2026